RETURN AND EXCHANGE

DOMESTIC RETURN AND EXCHANGE:

We want you to love every product you buy from us and take great care in delivering your products. To make your shopping experience as fuss-free and enjoyable as much as possible, We request you to please read through the following terms & conditions prior to making a purchase.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. The return and exchange policy for our products are clearly mentioned on the product page. 

Please refer the below Return and Exchange Polices:

 1. Purchase made from Sale Section/Deals/Product combo sale/ Any Customisation are not eligible for any kind of return or exchange. The product combo sale, Deal discounted, Buy one Get one Free and gift voucher purchases are non returnable, non refundable & non exchangeable.

 2. RETURN POLICY : Since we work on the Made on Order Policy so we do not provide return/refund in any circumstances. we suggest that the customer should read the product description & have a look at all the pictures/videos before ordering. You can also whatsapp/call us to know more details about the product if needed.

3. EXCHANGE POLICY : Size Exchange Only

Note: Only One time reverse pick-up would be done against an order.

At Asheera we have 7 days size exchange policy, it gives you an option to exchange the item for replacement in a bigger or a smaller size within 7 days of receipt of the item.

    GUIDELINES FOR A VALID EXCHANGE 

    At Asheera we have 7 days exchange policy, However, all exchanges are subject to stock availability. 

    1. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
    2. Please do note, that exchange is allowed once per order.
    3. Only Size exchange is allowed  (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product ).
    4. Items can be exchanged for a similar size or a different size.

    We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

    When Return/Exchange is not accepted?

    1. Exchange not accepted due to color Difference. 10-15% Colour difference might be there due to screen resolution and lights.
    2. Exchange are not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order. 

    TO EXCHANGE A PRODUCT TO ASHEERA, PLEASE FOLLOW THESE STEPS:

    To raise an exchange request please drop us an email on info@asheera.in or whatsapp on +91 8979886865 and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.

    We will create your exchange request in our system and our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

    FAILURE OF PRODUCT PICK-UP.

    We make only one attempt to pick up the item, if the item is not picked up in the first attempt, Pickup request will be marked as failed and no exchange will be accepted after the attempt. For more details, please call our customer care no.:+9189798 86865

    4. CANCELLATION POLICY:

    Please Note - Prepaid Orders can not be cancelled at any circumstances.

    Only COD orders can be cancelled with in 24 hrs after placing the order.

    You cannot cancel the order once it’s dispatched. If you need to cancel your order, please send us an email at info@asheera.in before order dispatch from Monday to Friday between 11 AM- 5 PM.

    Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

    5. REFUND:

    In any circumstance there will be no cancellation and refund once the outfit sold.

    In case of Online payment , If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.

    PLEASE NOTE:

    The time taken for refund depends majorly on the bank. We initiate refund using the normal bank procedure so your patience is appreciated.

     

    INTERNATIONAL RETURN AND EXCHANGE POLICIES:

    Currently, we do not offer exchanges/returns for orders from outside India.

    In any circumstance there will be no cancellation and refund once the outfit sold.

    For any query or clarification please contact us - 

    Email : info@asheera.in

    Whatsapp No : +91 8979886865