SHIPPING AND DELIVERY INFORMATION

SHIPPING WITHIN INDIA

Currently we are providing shipping inside India is free of cost.

https://www.asheera.in/ is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via our trusted third party courier agencies.

Timelines: As we work on made on order policy, it takes us 8-14 working days from the date of order placement to dispatch domestic orders . There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.

Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.

Made on Order or Handcrafted Outfits - minimum 15-20 days business days.

International Shipping:

• Worldwide shipping: Currently we are shipping only limited number of countries(Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States ). You can check the shipping eligibility in your city/country at the time of the order checkout.

• Charges: For orders from outside India, additional shipping fees is charged as per the kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout. orders under INR 10,000 (approx. USD 100) are charged minimum INR 1900 (approx. USD 20) and the shipping price will increase subsequently with the order weight and value. Orders above INR 50,000 are shipped free. 

• Tax and duties: Please note that many countries charge varied import duties, customs charges and taxes on shipped items. All such additional charges are to be directly borne by the customer upon delivery. The customs and duties  can not be estimated by us before or after placing and order with us. Also we can not assure you if the particular order needs to pay or not, its totally not under our control.Hence, it is advisable to check your country’s taxes policies before placing an order with us because, once the order is placed, we do not offer returns or cancellations for international orders.

  If the customer does not accept or does not pay any such customs charges for their international orders, under any circumstances, we shall not be liable for product exchanges/returns or payment refunds.

• Timeline: As we work on made on order and most of the outfits are handcrafted so it takes us 8-25 working days from the date of order placement to dispatch domestic as well as international orders.

  There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

• Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number
• Payment: For orders outside India, Please use emerchantpay payment option at the checkout. Currently we accept only limited number of cards which is provided by our payment gateway.Please note we only offer prepaid payment options for international customers.
• Domestic Customer Payments: For orders with in India , Please use razorpay for prepaids orders.
• COD is available only for Indian customer with up to 5K order value.